Privacy policy

Iyalago Food Assurance Consultants (IFAC)

PRIVACY POLICY

TABLE OF CONTENTS

1. Introduction and Scope of this Policy

2. Agreement to this Policy

3. The Information We Collect

4. How We Collect your Personal Information

5. How We Use and Disclose your Personal Information

6. Why We Collect your Personal Information

7. How We Protect your Personal Information

8. Notice to End Users

9. Children’s Information

10. Overseas User’s Privacy Rights

11. Changes to this Privacy Policy

12. Contact Us

1. INTRODUCTION AND SCOPE OF THIS POLICY

Iyalago Food Assurance Consultants CC (PO Box 3788, Walvis Bay, Erongo Region, NAMIBIA) and its subsidiary IFAC Smart Center, both hereinafter referred to as “Iyalago Food Assurance Consultants CC”, respects your individual right to privacy and we understand how important the security of your personal information is to you. Hence, when you visit our website and use our products and services or otherwise interact with us (for example, by viewing our webinars), you prefer to control the way you share your personal information (“Personal Data”) and preferences. As result, we are committed to protecting the personal information you provide to us and which we collect from you.

Iyalago Food Assurance Consultants CC offers a wide range of products, including training courses, training material, user manuals/handbooks, webinars, and services. We refer to all of these products, together with our other services and websites, as "Services" in this Privacy Policy.

The scope of this Privacy Policy to define the different ways Iyalago Food Assurance Consultants CC collects your personal information for the purposes described in the “What information Iyalago Food Assurance Consultants CC may collect about you” and “Why IFAC Smart Center processes your personal information " sections. Iyalago Food Assurance Consultants CC shares this information with the categories of third parties described in the “How we share your personal information” and “Information we receive from third-party integrations” sections.

The terms “we,” “us” and “our” refer to Iyalago Food Assurance Consultants CC. The terms “user,” “you,” and “your” refer to site visitors, customers and any other users of the site.

We have a firm and continuous commitment to the privacy of personal information provided by those visiting and interacting with any website controlled by Iyalago Food Assurance Consultants CC and have created this policy to apply across our various websites and apps.

This Privacy Policy ("Policy") is provided to inform you of our practices with respect to the collection, usage and sharing of your Personal Data.

2. AGREEMENT OF THIS POLICY

Please read this Policy carefully to understand our policies and practices regarding your information and how we will handle it. If you do not agree with our policies and practices, your choice is to not make use of our Products and Services. If you are visiting this page by accessing or using our Products and Services, you agree to this Policy. We reserve the right to change this Policy from time to time.

Your continued use of our Products and Services after we make changes is deemed to be acceptance of those changes, so please check the Policy periodically for updates.

3. THE INFORMATION WE COLLECT

We collect “Personal information” about you and determine the purpose and means of processing your personal data. When you input information into the products and services or otherwise provide it directly to us, it is deemed as an opinion about you or which is reasonably identifiable as you, whether the information or opinion is true or not, the information is recorded in a material form.

The following are the kind of information we may collect from you, process and save:

User Account and Profile Information: We collect information when users choose to register a user account, create or modify your profile, set preferences or sign-up for any free or paid products and/or services on www.iyalago.com or https://ifacsmartcenter.com . The user will have to provide, at least, a valid email address and name. In addition to the email address and name, we may also choose to collect more personal information and keep track of your preferences (that you have provided) including:

Your business name;
Your job title;
Your website address, telephone number, and/or Zoom/Teams details;
Your social media contact details;
Your demographic information such as location, postcode, gender or age profile, preferences and interests; and
Other information relevant to customer surveys and/or offers.

The user can also choose to provide a display name and/or add a profile picture that will be used to represent them in conversations.

Transaction Information: Customers that choose to purchase a paid version of the Products and Services provided at https://ifacsmartcenter.com (and our payment processors) with billing details such as credit/debit card information, billing email, banking information, location at the time of transaction and/or a billing address. When you make a purchase or subscription on https://ifacsmartcenter.com , a partner website with integrated E-Commerce capabilities (Adumo Payment Processing Service) securely collects and stores your credit/debit card information.

Usage Information: When you as a user interact with www.iyalago.com or https://ifacsmartcenter.com , our products and/or our services, we collect metadata to provide additional context about the way the website, product and/or service is being used. These usage data may include your geographical location, IP address, operating system, browser type and version, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency, and pattern of your service use. The source of the usage data is our server software and our analytics tracking system.

We also receive your email address from other Service users when they provide it in order to invite you to the Services. Similarly, an administrator may provide your contact information when they designate you as the billing or technical contact on your company's site account.

4. HOW WE COLLECT YOUR PERSONAL INFORMATION

Iyalago Food Assurance Consultants CC collects your personal information that you voluntarily and knowingly provide when:

You complete your client details when purchasing a product or service;
You submit your details to us via our website at the URL www.iyalago.com or https://ifacsmartcenter.com
You contact Iyalago Food Assurance Consultants CC in order to make an enquiry about us or our services; or
You register to use or receive information about our services at www.iyalago.com or https://ifacsmartcenter.com.

We may also collect some of your personal information from third parties, such as social media platforms. We receive information about you from other Service users, from third-party services, from our related companies, and from our business partners.

Additionally, the following information is collected automatically when you use our Products and Services.

Product Analytics Data. Iyalago Food Assurance Consultants CC logs click when you as a user interact with our websites or apps or when you visit a page.

Technical Log Data. Like most digital services, our servers automatically collect information when you access or use our website, products or services and record it in log files.

This log data may include the Internet Protocol (IP) address, the address of the web page visited within the website, browser type and settings, the date and time the website, products or services were used, information about browser configuration and plugins, language preferences and cookie data. This information also includes the features you use; information about the system configuration, PowerPoint version you use, time you spent using the services, application IDs, links you click on, unique device identifiers and crash data, frequently used search terms; and how you interact with others on the Services.

Device Information. Iyalago Food Assurance Consultants CC may collect information about devices used to access the website, products and/or Services. Whether we collect some or all this information depends on the type of device used and its settings. We collect information about your computer, phone, tablet, or other devices you use to access the Services. This device information includes your connection type and settings when you install, access, update or use our Services. We also collect information through your device about your operating system, browser type, IP address, URLs of referring/exit pages, device identifiers, and crash data.

Location information. We receive information from you and other third-parties that helps us approximate your location.

We may, for example, use a business address submitted by your employer, or an IP address received from your browser or device to determine approximate location. We use your IP address and/or country preference in order to approximate your location to provide you with a better Service experience. also collect location information from devices in accordance with the consent process provided by your device.

Product & Marketing communication: We receive information about you and your activities on the Services from third-party partners, such as advertising and market research partners who provide us with information about your interest in and engagement with our Services and online advertisements.

Service and transactional notifications: Sometimes we’ll send you emails about your account, service changes or new policies. You can’t opt out of this type of “service or transactional” emails (unless you delete your account).

Correspondence information: We may process information that you choose to share with us if you participate in a focus group, contest, activity or event, interact with our social media accounts or otherwise communicate with www.iyalago.com or https://ifacsmartcenter.com.

Training Information: When you use any of our training products or services, interaction information is collected and stored. This includes time, date and duration of access, assessment results, training feedback, completion information and course participation. If you have registered for or participate through group training, this information may also be accessible by your company representative.

Information you provide using the Microsoft Application features and functionality: During integration with the Microsoft Applications, Iyalago Food Assurance Consultants CC retains the following information:

Responses from Forms
Access keys
Event IDs

At the end of an event, we request statistics on users who have attended the event.

When the integration with the Microsoft Apps is disabled, Iyalago Food Assurance Consultants CC does not delete the event attendance statistics (except access keys and event identifiers) that is associated with users in Iyalago Food Assurance Consultants CC Web Services and could have been modified by Iyalago Food Assurance Consultants CC system administrator. Iyalago Food Assurance Consultants CC retains these statistics to ensure the integrity of Your account within Iyalago Food Assurance Consultants CC Web Services. You can delete these data using Iyalago Food Assurance Consultants CC web services administrator panel.

Iyalago Food Assurance Consultants CC Web Services do not require an email address for registration for a webinar when You use the Teams Webinar / Meeting App. For Your convenience, Iyalago Food Assurance Consultants CC transmits a special pre-generated email address to the Teams Webinar / Meeting App when you register for an event, which acts as a substitute for your real email address. Thus, connecting the integration through Iyalago Food Assurance Consultants CC Web Services does not require Your (or end users’) email addresses, and IFAC Smart Center also does not transfer Your email addresses to third parties.

By accessing or using our Services, you agree to Microsoft Privacy Statement at https://www.microsoft.com/en-za/servicesagreement .

5. HOW WE USE AND DISCLOSE YOUR PERSONAL INFORMATION

The lawful basis for processing your personal information is for legitimate interests. Iyalago Food Assurance Consultants CC is not in the business of selling Your personal information to anyone. There are, however, certain circumstances in which Iyalago Food Assurance Consultants CC may share and disclose Personal Data with certain third parties without further notice to you, as described below.

In addition to the above reasons, your personal information may be provided to third party service providers or partners engaged to perform functions or provide services relating to the purposes for which we collect personal information as set out in this Privacy Policy.

Our categories of service providers and partners are:

Hosting/infrastructure/storage providers
Payment processing Services
Analysis tools providers
Customer Support tools providers
Marketing and email providers
Internal communication tools providers

We may also use or disclose your personal information if required or authorized by law or a court/tribunal order.

6. WHY WE COLLECT YOUR PERSONAL INFORMATION

Please contact us at info@iyalago.com or smartcenter@iyalago.com to opt out of the information sharing with a third party.

Iyalago Food Assurance Consultants CC will use or disclose your personal information only for the purpose (the “primary purpose”) for which you provide it to us, which may include:

Processing of orders and to provide you with any services or goods that you may request;
To perform the contract, we entered into with you, upon request;
To respond to any queries or complaints that you may report;
For internal administration and quality control purposes;
To improve our products and services;
Conducting market research, conducting retention and customer satisfaction surveys, conducting marketing activities (including through email newsletters, social media and onsite/offsite and online/offline advertisement), conducting sales activities (including analyzing your Personal Data and your use of Iyalago Food Assurance Consultants CC Services for making (personalized) offers and quotes with the aim of entering into a customer relationship, and/or maintaining, renewing or expanding a customer relationship);
Communicating with customers (a) to provide information about Services of Iyalago Food Assurance Consultants CC, (b) to provide information about offers, orders, provision of Services, order status and payment, (c) to handle complaints, and (d) to answer questions from (potential) customers;
Investigating and processing suspected violations of acceptable use of Iyalago Food Assurance Consultants CC;
Complying with statutory obligations, including (a) provision of data to authorized authorities in the context of criminal investigations, (b) complying with (applicable) data retention obligations, and (c) the provision to third parties of Personal Data concerning customers in connection with an infringement of these third parties’ rights.

7. HOW WE PROTECT YOUR INFORMATION (SECURITY)

Iyalago Food Assurance Consultants CC holds your personal information in electronic files. We take reasonable steps to ensure that all personal information is kept secure in accordance with reasonable physical, electronic, and managerial procedures.

However, for personal information collected online or stored in electronic databases, you acknowledge that no security system is impenetrable and that the security of those databases can never be guaranteed. In addition, we cannot guarantee that the information you supply will not be intercepted while being transmitted over the internet. Accordingly, any personal information or other information which you transmit to us is transmitted at your own risk.

However, once we receive your transmission, we will take reasonable steps to preserve the security of such information and we ensure that there are various security protections in place. Protections include SSL website certificates, regular back-ups, threat detection and blocking, proactive security maintenance and routine website patching and updates.

8. NOTICE TO END USERS

Our online services (courses and their modules) are intended for use by organizations and private individuals. Where the online (web-based) services are made available to you through an organization (e.g., your employer), that organization is the administrator of the web-based services and is responsible for the accounts in over which it has control. If this is the case, please direct your data privacy questions to your administrator, as your use of the web-based services is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

Administrators are able to:

reset your account password;
restrict, suspend or terminate your access to the web-based services;
access information in and about your account;
access or retain information stored as part of your account;
install or uninstall third-party apps or other integrations.
In some cases, administrators can also:
restrict, suspend or terminate your account access;
change the email address associated with your account;
change your information, including profile information;
restrict your ability to edit, restrict, modify, or delete information.
The administrator of the account in web-based services will assert administrative control over your account and use of the online services.
You will be able to change the email address associated with your account only upon the administrator’s approval.
Please contact your organization or refer to your administrator’s organizational policies for more information.

9. CHILDREN’S INFORMATION (SECURITY)

Iyalago Food Assurance Consultants CC Services are not directed to individuals or persons under the age 18. We do not knowingly collect personal information from children under the age 18. If we become aware that a child under the age 18 has provided us with personal information, we will take steps to delete such information. If you become aware that a child has provided us with personal information, please contact our support services.

10. OVERSEAS USER’S PRIVACY RIGHTS

As an individual you are granted rights according to the applicable data protection laws in your country of origin. These may include:

The right to access to your personal data
The right to rectification of your personal data
The right to object to and restriction of our processing of your personal data and,
The right to be forgotten; erasure of your data.

11. CHANGES TO THIS PRIVACY POLICY

We may change this Policy from time to time. We will post any privacy policy changes on this page and, if the changes are significant, we will provide more prominent notice by adding a notice on the Services homepages, login screens, or by sending you an email notification. We will also keep prior versions of this Policy in an archive for your review. We encourage you to review our privacy policy whenever you use the Services to stay informed about our information practices and the ways you can help protect your privacy.

If you disagree with any changes to this privacy policy, you will need to stop using the Services and deactivate your account(s), as outlined above.

12. CONTACT US

If you have any questions or concerns about how your information is handled, please direct your inquiry to Iyalago Food Assurance Consultants CC.

Iyalago Food Assurance Consultants CC

Registration No. cc/2017/03879

VAT No. 07693279-015

Shop 2, Katu Life Mall,

C/O of 6th Street & 9th Road

Walvis Bay, Namibia

info@iyalago.com or

smartcenter@iyalago.com

Tel: +264 64 204464